Escalate to CAREPBM - First screen

Required, hidden field which will be filled by API call to get Jira Cloud customer ID
After submitting, page should go to a second screen based off the issue type selected
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Second screen - Issue Type: Non-Digital

Required, hidden field which will be filled by API call to get Jira Cloud customer ID
Fields below should be displayed for Issue Type: Non-Digital
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Second screen - Request Type: Digital

Required, hidden field which will be filled by API call to get Jira Cloud customer ID
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Second screen - Issue Type: Face Mask

Required, hidden field which will be filled by API call to get Jira Cloud customer ID
Fields below should be displayed for Issue Type: Face Mask
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In Case Manager, displaying Jira Cloud ticket associated to customer

Issue Key

Created Date

Status

Issue Type

Subject

Reporter

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